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AU · COR · N7294

Call Centre Operation in Australia

Published 2025-09-25

Data Source

IBISWorld API

💡 This data is served live via the IBISWorld API — embed it in your CRM, portal, or internal tool with a few lines of code.

Key Metrics · 2026

Revenue

$1,928.4M

5yr hist.
▲ 0.6%
5yr fcast
▲ 2.5%

IVA

$1,043.3M

5yr hist.
▲ 3.3%
5yr fcast
▲ 1.7%

Employment

10,860

5yr hist.
▼ 0.1%
5yr fcast
▼ 2.2%

Wages

$838.5M

5yr hist.
▲ 3.9%
5yr fcast
▲ 0.2%

Profit

$100.3M

5yr hist.
▲ 1.0%
5yr fcast
n/a

Profit Margin

5.2%

5yr hist.
▲ 0.1%
5yr fcast
n/a

Executive Summary

5-Year Outlook

Forecast

Revenue Trend

Cost Structure

All Highlights

Metric Value Hist.
Depreciation / Wages 0.1 ▼ 2.8%
IVA / Revenue 54.1% ▲ 6.6%
Revenue per Employee $177,569 ▲ 0.8%
Wages/ Revenue 43.5% ▲ 6.4%
Employees per Establishment 27 ▲ 3.4%
Average Wage $77,210 ▲ 4.0%
Revenue per Enterprise $5.3M ▲ 4.5%
Employees per Enterprise 30 ▲ 3.6%
Establishments per Enterprise 1 ▲ 0.2%
Revenue $1,928.4M ▲ 0.6%
IVA $1,043.3M ▲ 3.3%
Establishments 398 ▼ 3.4%
Enterprises 367 ▼ 3.7%
Employment 10,860 ▼ 0.1%
Wages $838.5M ▲ 3.9%
Profit per Enterprise $273,234 ▲ 4.9%
Profit $100.3M ▲ 1.0%
Profit Margin 5.2% ▲ 0.1%
Debt / Net Worth 0.1 n/a
Trade Receivables (%) 9.7 n/a
Cash Flow Coverage Ratio 23.3 n/a